These Terms & Conditions constitute a legally binding agreement between eDriveLabs OPC Private Limited (trading as “DriveLabs”) and any individual who enrolls in a DriveLabs course, accesses the DriveLabs Platform, or avails any DriveLabs service. By enrolling, accessing the Platform, or making payment, the Learner confirms they have read, understood, and agreed to these Terms in their entirety.
Legal Entity
eDriveLabs OPC Private Limited
Trading Name
DriveLabs
Entity Type
One Person Company — Companies Act, 2013
Registered Office
Kolkata, West Bengal, India
Platform
DriveLabs Mobile App & Website — drivelabs.app
Governing Law
Laws of India
Jurisdiction
Courts of Kolkata, West Bengal
Grievance Officer
Archit Gupta, CEO — support@drivelabs.app
PART 1 — SERVICE FRAMEWORK
Article 1 — Definitions & Nature of Services
1.1 Definitions
(a)“Company” means eDriveLabs OPC Private Limited, incorporated under the laws of India, with registered office in Kolkata, West Bengal.
(b)“DriveLabs” refers to the brand and operating identity under which the Company provides driving training services, including its instructors, personnel, vehicles, technology platform, and operational systems.
(c)“Learner” means any individual who enrolls in a driving training course offered by the Company.
(d)“Course” means a structured driving training program — including 21-day, 16-day, 12-day, or 11-day formats, as updated from time to time.
(e)“Session” means a scheduled practical or instructional training period conducted by an authorized Instructor.
(f)“Platform” means the DriveLabs mobile application, dashboards, scheduling interface, and related technology systems.
(g)“Instructor” means a driving trainer authorized and deployed by the Company.
1.2 Nature of Services
The Company operates a technology-enabled driving training institution combining structured, instructor-led practical instruction with a digital tracking and scheduling platform.
Gamified metrics and progress indicators are instructional tools to help Learners monitor improvement. They do not constitute formal certification of skill mastery, road competence, or entitlement to a driving license. The Company is not a government licensing authority and does not grant driving licenses.
Article 2 — Scope of Services
2.1The Company provides structured, technology-enabled driving training in controlled, supervised road environments — including instructor-led instruction, dual-control vehicles, structured modules, digital tracking, and scheduling support.
2.2All practical on-road Sessions require the Learner to hold a valid Learner’s Licence issued by the appropriate RTO under the Motor Vehicles Act, 1988.
2.3License Facilitation: Where applicable, the Company may assist with application guidance, documentation, appointment scheduling, and process coordination. Issuance remains solely within RTO authority; the Company does not guarantee issuance.
2.4SaaS / Partner Model: The Company may extend its platform and framework to partner schools under separate written agreements, without altering the direct relationship with the Learner unless expressly stated.
3.1Minimum Age: Restricted to individuals at least eighteen (18) years of age, or the minimum age prescribed under the Motor Vehicles Act, 1988.
3.2Legal Capacity: The Learner must possess legal capacity to contract under the Indian Contract Act, 1872.
3.3Learner’s Licence: Required for all on-road instruction.
3.4Medical Fitness Self-Declaration: The Learner declares they are medically fit and will disclose any physical, neurological, visual, or psychological condition affecting safe operation. The Company relies on these representations and does not conduct medical examinations.
3.5Non-Discrimination: Services are provided without discrimination on gender, religion, caste, or other protected characteristics, subject only to lawful eligibility and safety.
3.6Non-Licensing Courses: Of the four courses, only the 16-Day Essential and 21-Day Flagship include licensing facilitation. The 12-Day Basic does not; the Learner selects it at their own discretion.
3.7Retraining Course: The 11-Day Retraining course requires submission and verification of a valid existing licence before enrollment, as its SOPs differ. This course does not include license issuance.
4.1SOP-Based Training: All courses follow structured Standard Operating Procedures ensuring consistency, safety, and measurable outcomes.
4.2Digital Progress Tracking: Progress may be tracked through gamified metrics designed to support learning; these do not constitute legal certification.
4.3Mandatory Online Theory Class: Each course includes one (1) mandatory online session covering traffic rules, signage, and safety. Attendance is mandatory.
4.4 Course Programs
12-Day Basic — first-time and budget-conscious learners seeking foundational skills. License facilitation not included.
16-Day Essential — complete training with supervised sessions, structured progression, digital tracking, and mandatory licence facilitation.
21-Day Flagship (Own-Car Advantage) — extended multi-stage instruction, digital tracking, mandatory licence facilitation, and optional Own-Car Advantage sessions.
4.5Own-Car Advantage Adjustment: Where the 21-Day final sessions are intended for the Learner’s own vehicle but none is available, DriveLabs may provide a company vehicle subject to availability, increasing the fee by ₹660 (₹220 × 3 sessions).
4.6Mandatory Licensing (16-Day & 21-Day): Licence facilitation is a mandatory component. Final issuance remains solely with the RTO.
4.7Licensing Fees: Car Licence (LMV) facilitation ≈ ₹1,100 inclusive of government charges and coordination. Car + Two-Wheeler ≈ ₹1,600 total. Government fees may vary. Learners may complete licensing independently through the RTO.
4.8Road Signs Examination: Issuance requires passing the statutory RTO road-signs examination. DriveLabs may provide preparatory instruction but does not guarantee success.
PART 2 — OPERATIONAL CONDUCT
Article 5 — Instructor Authority, Licence Verification & Operational Control
5.1All Sessions are conducted under DriveLabs’ supervision. Company-owned vehicles remain under DriveLabs’ legal and administrative control at all times.
5.2Mandatory Licence Verification: No on-road Session shall commence without a valid Learner’s Licence verified by DriveLabs. Pre-licence activity is limited to non-driving orientation.
5.3The Instructor retains primary supervisory authority including override via auxiliary brake and clutch controls.
5.4The Learner operates strictly under supervision and must comply immediately with instructions. The Instructor has final authority over continuation, termination, route, and safety interventions.
5.5The Instructor may suspend or terminate a Session if the Learner appears unfit, fails to follow instructions, behaves irresponsibly, or if safety is compromised.
5.6DriveLabs may reassign Instructors at its discretion; the Learner cannot demand a specific Instructor.
5.7No Certification: Completion, ratings, in-app progression, or feedback do not constitute legal certification of driving competence.
Article 6 — Attendance, Scheduling & Rescheduling
6.1Punctuality: If a Learner fails to report within ten (10) minutes of the scheduled start, the Session may be forfeited. DriveLabs is not obligated to extend Session duration for delay.
6.2Pickup Point: The Learner must be present at the agreed point. The vehicle shall not deviate for en-route pickups or drop-offs.
6.3 Rescheduling Categories
Vertical Reschedule (same-day time change): No fee, does not exhaust quota.
Company-Side Reallocation (instructor/route/operational): No fee, does not reduce quota.
Learner-Initiated Timeline Shift (across-day): Limited free reschedules per course below.
Course
Free Learner-Initiated Reschedules
21-Day Flagship
Up to 3
16-Day Essential
Up to 2
12-Day Basic
Up to 1
11-Day Retraining
Up to 1
6.4Unused allowances shall not carry forward or convert to monetary value.
6.5Excess Fee: After exhausting the limit, a fee of ₹149–₹249 per additional reschedule may apply, shown on the Platform before confirmation.
6.6Non-Payment: Unpaid reschedule fees may temporarily restrict scheduling access until cleared, without terminating the Course.
6.7DriveLabs shall not be liable for delayed completion caused by Learner-initiated rescheduling.
Article 7 — Guardian & Co-Passenger Policy
7.1A Learner may be accompanied by a maximum of one (1) guardian per Session, subject to seating capacity and Instructor approval. Occupancy shall never exceed lawful capacity.
7.2One-to-One Focus: Sessions are one-to-one. Sharing the ride is discouraged. Any accompanying person shall not speak during training, provide parallel guidance, distract, or panic.
7.3No infants or young children as co-passengers during a Session, for safety.
7.4Entry into the vehicle constitutes implied consent to audio/video monitoring. Guardian presence does not modify the Learner’s liability framework.
8.1Company-Owned Vehicles: Training is conducted using DriveLabs-owned, operated, and controlled vehicles.
8.2Dual-Control: Vehicles are equipped with auxiliary brake and clutch controls enabling Instructor intervention. This does not eliminate inherent road risks.
8.3No Transfer of Ownership: Participation grants no ownership or possessory right beyond supervised instructional use.
8.4Prohibited Use: The vehicle may not be used for personal errands or carrying goods.
8.5Future Expansion: DriveLabs reserves the right to expand via partners or platform models under updated agreements.
PART 3 — LEARNER OBLIGATIONS
Article 9 — Medical Fitness & Mandatory Disclosures
By enrolling, the Learner declares they are physically and mentally fit to operate a vehicle under supervision and undertakes to disclose, before training:
Any vision condition — spectacles, contact lenses, colour blindness, or any eye condition.
Any neurological or learning condition — epilepsy, seizures, or dyslexia.
Any cardiac, psychological, or physical condition affecting reaction time, consciousness, coordination, or safe operation.
Any medication or other condition that may affect driving.
9.1The Learner is under a continuing obligation to disclose. Failure to disclose material medical information may result in suspension of services.
9.2DriveLabs relies on self-declaration. An Instructor may decline to commence or continue a Session if the Learner appears impaired or unstable, without such refusal being a breach of service.
10.1Strict Prohibition: No Learner shall participate under the influence of alcohol, narcotics, drugs, sedatives, or any impairing substance.
10.2No Substance Use in Vehicle: Alcohol, cigarettes, e-cigarettes, or any other substance is completely prohibited before or during a Session, by Learner or co-passenger.
10.3Dizziness/Sickness: A Learner feeling dizzy, sick, or unwell must report it; the Session may be deferred. Attending while unwell is discouraged.
10.4Observable Impairment: The Instructor may refuse a Session if the Learner appears impaired, disoriented, fatigued, or unstable; it may be treated as forfeited and count toward reschedule limits.
10.5Learner Welfare: DriveLabs shall provide water and reasonable basic needs during Sessions where required.
10.6Professional Conduct: Abusive, threatening, discriminatory, or inappropriate behaviour may result in immediate suspension. Zero-tolerance policy applies to both parties; vehicles carry monitoring systems.
10.7Footwear & Belongings: Closed footwear advised (no slippers/heels). DriveLabs is not responsible for belongings left in the vehicle.
10.8Fair Feedback: Instructor ratings must be fair and non-malicious; malicious ratings may be moderated.
PART 4 — RISK, LIABILITY & PROTECTION
Article 11 — Inherent Risk Acknowledgement
11.1Supervisory Scope: Responsibility applies only during the scheduled Session while the Learner is inside the designated vehicle, concluding once the Learner has safely exited at the drop-off location.
11.2Inherent Road Risk: Instruction occurs in live traffic with unavoidable risks — third-party vehicles, sudden pedestrian/cyclist/animal movement, road-surface hazards, weather, mechanical malfunction, congestion, and reaction variability.
11.3No Guarantee of Absolute Safety: DriveLabs does not guarantee that incidents, collisions, or disruptions will not occur. Participation is voluntary.
11.4Nothing herein excludes liability for willful misconduct or gross negligence directly attributable to the Company, to the extent not permitted under applicable law.
Article 12 — Vehicle Damage Cost-Sharing
12.1Where physical damage to a DriveLabs vehicle occurs as a direct result of the Learner’s action, negligence, or failure to follow instruction, the structure below applies.
12.2Damage below ₹10,000: Fully absorbed by DriveLabs. No cost to the Learner.
12.3Damage exceeding ₹10,000: Shared 60% by DriveLabs and 40% by the Learner.
Liability Cap: Notwithstanding the 60/40 split, the Learner’s total liability under this Article shall not exceed ₹17,500 per incident, regardless of total repair cost.
12.4Attribution: Liability applies only where damage is directly attributable to the Learner. Damage from Instructor error, mechanical failure, third-party fault, or unavoidable hazard is borne entirely by DriveLabs.
12.5Transparency: Cost is assessed on actual repair invoices from an authorised service centre, shared with the Learner before levying.
12.6Exclusions: The Learner bears full liability in cases of intoxication, willful misconduct, unlawful behaviour, or gross negligence.
Article 13 — Learner-Owned Vehicle Sessions
13.1In designated final-stage 21-Day Sessions, training may be conducted in the Learner’s own vehicle. The Learner remains primary operator; the Instructor guides from the passenger position and assumes no ownership, mechanical, or primary insurance liability.
13.2The Learner confirms the vehicle is legally registered, roadworthy, and covered by valid active insurance. Primary insurance responsibility remains with the Learner and/or their insurer.
14.1Optional Protection Add-On: If selected at enrollment, may reduce financial exposure for minor training-related incidents, subject to limits and exclusions. Not an insurance product; does not guarantee compensation; excludes unlawful conduct, intentional misconduct, intoxication, or gross negligence. Non-refundable once the Course commences.
14.2Damage Protection Waiver: For elevated-exposure courses, may be a mandatory component. Not insurance; limits exposure for minor damage; excludes intentional misconduct, unlawful behaviour, intoxication, or gross negligence.
14.3Discretionary Assistance: DriveLabs may, at its sole discretion, use internal reserves toward minor repair or emergency costs from supervised Sessions. This does not constitute insurance, entitlement, admission of fault, or precedent.
15.1Education, Not Guarantee: Training is education. Just as a school or college does not guarantee employment, completion of a DriveLabs course does not guarantee accident-free driving, licence issuance, or driving mastery.
15.2No Post-Training Responsibility: DriveLabs is not responsible for any accident or damage involving the Learner or the Learner’s vehicle after a Session, after course completion, or after licence issuance.
15.3During-Training Own-Vehicle Incidents: DriveLabs is not responsible for accidents involving the Learner’s own vehicle during training, save for proven gross negligence or willful misconduct by DriveLabs personnel.
15.4Traffic Violations: A violation or challan caused by willful disregard of Instructor instruction rests with the Learner.
16.1All content, branding, software, course structure, SOPs, gamified systems, and platform design are the exclusive intellectual property of eDriveLabs OPC Private Limited. No Learner acquires any right by virtue of enrollment.
16.2The Learner is granted a limited, non-transferable, revocable licence to use the Platform solely for availing services, and shall not copy, reproduce, reverse-engineer, resell, or commercially exploit it.
16.3Recording of Instructors: Learners shall not photograph or record Instructors or Sessions without DriveLabs’ consent.
Article 17 — Media & Recording Consent
17.1Training vehicles carry audio/video monitoring active during Sessions for safety, conduct review, dispute resolution, and compliance, as described in the Privacy Policy.
17.2Marketing Use — Opt-In: DriveLabs may use photographs, video, or recordings featuring the Learner for marketing and social-media purposes ONLY where the Learner provides explicit affirmative consent below. Consent is voluntary and may be declined without affecting training.
17.3The Learner may withdraw media consent at any time via support@drivelabs.app. Withdrawal applies prospectively and does not affect materials already published.
Article 18 — Data Protection Cross-Reference
18.1All personal data is processed per the DriveLabs Privacy Policy and the Digital Personal Data Protection Act, 2023. Review the Privacy Policy at drivelabs.app.
Article 19 — Grievance Redressal
All queries, concerns, and complaints relating to these Terms may be directed to: