Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy governs all transactions processed through the ICICI Orange Payment Gateway by eDriveLabs OPC Private Limited.

Course fees are collected upfront through the DriveLabs mobile application and website (drivelabs.app) before course commencement.

2. Pre-Commencement Cancellation

• Full refund will be processed within 7 working days after a written request to support@drivelabs.app
• Payment gateway MDR charges will be deducted from the refund
• ₹500 seasonal coupon discount is non-refundable

3. Post-Commencement Cancellation

• Refund calculated only for unused sessions
• Completed sessions valued at per-session rate
• Gateway charges will be deducted

4. Non-Refundable Components

5. Refund Processing

• Refunds credited to the original payment method only
• Initiated within 7 working days after approval
• DriveLabs is not responsible for bank processing delays

6. Chargeback Policy

DriveLabs will respond to chargeback requests within 7 working days and provide enrollment logs, session records, and consent forms from the platform.

7. Force Majeure

DriveLabs is not liable for service disruption due to events beyond control including government restrictions, natural disasters, or RTO closures. Sessions will be rescheduled where possible.

8. How to Request a Refund

Send written requests to:

support@drivelabs.app

Subject: Refund Request — [Course Name] — [Registered Mobile Number]

9. Governing Law

This policy is governed by the laws of India. Courts in Kolkata, West Bengal shall have exclusive jurisdiction.

10. Partial Refunds — Special Circumstances

DriveLabs may consider partial refunds in exceptional situations at its sole discretion.

• Medical emergency preventing course completion (supported by a valid medical certificate)
• Permanent relocation outside DriveLabs operational service area with documentary proof
• Course cancellation initiated by DriveLabs for operational reasons

Requests must be submitted within 15 days of the triggering event. DriveLabs' decision on such requests will be final and binding.

11. Course Deferral as Alternative to Refund

Learners who cannot continue their course due to personal circumstances may request a course deferral instead of cancellation.

• Maximum deferral period: 60 days
• Subject to slot availability when resuming
• RTO facilitation timelines cannot be deferred as they are governed by RTO scheduling
• Deferral requests must be submitted before the next scheduled session

12. Duplicate Payment Policy

In the event of a duplicate payment caused by a technical error in the payment gateway, mobile application, or banking system:

• DriveLabs will verify duplicate transactions within 5 working days
• Full refund of the duplicate payment will be issued to the original payment instrument
• Learners must report duplicate payments with transaction reference numbers to support@drivelabs.app

13. Failed Transaction Policy

If a payment is debited from the learner's account but not received by DriveLabs:

• DriveLabs will coordinate with ICICI Orange Gateway to trace the transaction
• If payment is confirmed received, enrollment will be activated within 24 hours
• If payment is not received by DriveLabs, the learner must raise a dispute with their bank

14. Refund for Extension Classes

Extension classes may be eligible for refunds only if the session has not been used.

• Refund request must be submitted before the scheduled session
• Minimum 24 hours notice is required before session time
• No refund will be processed for cancellations made within 24 hours of the scheduled session

15. GST on Refunds

Refunds will be processed on the net course fee excluding GST where applicable.

GST already remitted to the Government of India cannot be reversed or refunded.

DriveLabs will issue a revised GST credit note for eligible refund transactions in accordance with applicable GST regulations.

16. Communication & Escalation

17. Policy Updates

DriveLabs may update this policy with 30 days prior notice. Updated versions will be published on drivelabs.app.